A native capability of the Dawn Platform. Now available.
Overview:
The Dawn Chatbot API is a new native capability of the Dawn Platform, now available to partners looking to embed safe, scalable, and intelligent conversational interfaces into their digital health solutions.
Unlike generic chatbots or open-ended generative AI, our solution is designed from the ground up for regulated healthcare environments. It combines the flexibility of LLM-powered intent recognition with the safety of a fully controlled content system, ensuring that every response is compliant, consistent, and clinically appropriate.
Purpose-Built for Pharma and MedTech
Whether you're supporting patients with chronic conditions, enabling HCPs with on-demand product information, or powering internal CRM tools, the Dawn Chatbot API delivers secure and reliable conversational functionality without adding operational or regulatory risk.
By grounding all responses in verified, pre-approved content and using LLMs only to understand user input (never to generate output freely), the API enables a new level of trust in conversational experiences. It’s suitable for post-launch patient apps, clinical trial platforms, customer support integrations, and much more.
Key Benefits
- Native to the Dawn Platform – Leverages the security, compliance, and scale of Dawn’s core infrastructure.
- LLM-Powered intent detection – Understands user questions in real-time and matches them to the most relevant content.
- Verified responses only – Every answer comes from your own pre-approved content library. No hallucinations. No off-label risk.
- CMS-Integrated content management – Easily update and govern chatbot content with full traceability and version control.
- Global-Ready architecture – Built to support multi-language and multi-market deployments across a single backend.
- Secure, Modular API – Integrates seamlessly into mobile apps, web portals, HCP tools, or internal systems.
- Auditability & safeguards – Includes confidence thresholds, fallback logic, and usage monitoring to ensure safety and performance.
Why it matters
Chatbots in healthcare often fail because they are either too rigid or too risky. Rule-based flows frustrate users with narrow options, while generative models introduce uncertainty and compliance concerns. The Dawn Chatbot API strikes a critical balance, enabling natural, flexible conversations while maintaining complete control over what is said, how it is said, and when it is said. This is conversational AI made for healthcare, not adapted from consumer tech.
Now available
The Dawn Chatbot API is available to all Dawn Platform partners and can be deployed as part of existing or new product solutions.
See it in action
Want to learn more about the Dawn Chatbot API, schedule a demo, or hear about our broader product launch roadmap?
